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24/7 Security Emergency Assistance

The security emergency assistance provides members access to the largest National network of organisations, each one experts in their fields across all services. With a 24 hour dedicated emergency services the control room will call you on your device to determine the type of emergency and will dispatch the relevant emergency service to your exact location. Life Alert works on most GSM networks across South Africa.

Dedicated Control Room

Access to a national network of more than 150 companies with trained armed responders across South Africa, so no matter where you are in the country, you will be monitored and assisted in your emergency situation

This Includes

Private Security companies, Fire and Rescue, Advanced Life Support and Accident services, Neighbourhood and Farm Watches in rural areas as well as SAPS. Call out cost of Security services included in your monthly subscription

A Responder App

Available for Community Safety emergency responders/Private Security emergency responders

Security Companies & Community Safety

Groups are eligible for our command and control software to be used in their control rooms and environments.

Underwritten By GENRIC

This product is underwritten by GENRIC Insurance Company Limited (“GENRIC”). GENRIC is an authorised financial services provider and registered short-term insurer.
*The full policy is available upon request from Life Alert.

We are Always Ready to Assist Our Clients

24/7 Tracking and Emergency Response Services

24/7 Accidental Emergency Assistance

As a member of our accidental emergency assistance service you will have access to the largest fleet of ambulances and helicopters, including, but not limited to Netcare 911 and ER24. You will also have access to the EVAC24 call centre which will dispatch the closest ambulance/helicopter to take you to the most appropriate hospital to meet your needs.

Costs In The Event Of An Accident:

Emergency transportation as well as Guaranteed Acceptance into hospital up to R10 000 (most of SADEC Region coverage) Evacuation done by ambulance, helicopter or fixed wing planes, (T’s + C's apply)


R10 000 Accidental Death benefit. Up to R10 000 Accidental Permanent Disability benefit. Emergency Hospital Cash in case of accident: R1 000/ per day (up to 9 days, first 24 hours excl)

Underwritten by GENRIC

This product is underwritten by GENRIC Insurance Company Limited (“GENRIC”). GENRIC is an authorised financial services provider and registered short-term insurer.

How Does It Work?
1. Press Panic Button

Press the hidden panic button on your device in case of any emergency.

2. Cellphone Signal

The panic app or device works anywhere a cellphone network is available

3. GPS Location

You are instantly located and tracked via your GPS co-ordinates. Simultaneously the closest emergency responders to your location will be noticed to react and assist you.

4. Control Room Calls You

The control room calls you on your mobile phone or panic button to determine your emergency and dispatches either or both services: (Security or Accident Services)

5. Call Centre Notify Emergency Response Teams

At the same time the Call Centre will also communicate all the necessary personal information of the person in need to the response team. We have both Security and Accidental Medical Response across South Africa available.

6. Accidental Emergencies

In case of Accidental Emergency Transportation and Evacuation as well as Guaranteed Acceptance into hospital (mostly private hospitals)

7. Security Emergencies

Closest Security Services dispatched to your location. We have the highest number of security response available across Southern Africa and through our Community Alert services we also have people in many rural areas who can assist you when you are in need.

Life Alert
Have Any Questions?

+27 83 631 3825

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